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Legal Terms and Conditions of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE (“TERMS OF USE”) CAREFULLY BEFORE USING THIS WEBSITE. All users of this website agree that access to and use of this website are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not utilize this website.

 Careforde Inc reserves the right to modify these Terms of Use at any time. You agree to review these Terms of Use periodically and to be aware of such modifications. You agree that your continued use of the website shall be deemed to be your conclusive acceptance of any modified Terms of Use. We will indicate that changes to these Terms of Use have been made by updating the date indicated after "Last Modified" at the end of these Terms of Use. If you do not agree to abide by any modified version of these Terms of Use, you are not authorized to use this website.

Copyright

The entire content included in this website, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Careforde Inc. The collective work includes works that are licensed to Careforde Inc. Copyright 2013 Careforde Inc, All Rights Reserved. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the website solely for your own non-commercial use, to place an order with Careforde or to purchase Careforde Inc products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this websiteis strictly prohibited, unless authorized by Careforde Inc in writing. You further agree not to change or delete any proprietary notice from materials that are downloaded or printed from the website.

Trademarks / Intellectual Property

All trademarks, service marks and trade names of Careforde Inc used in the website including but not limited to the Careforde name, wordmark, three leaf design or trademarks of Careforde Inc. They may not be used without Careforde Inc’s prior written permission. Any other intellectual property in the website, including but not limited to patents, issued or pending, are the sole property of Careforde Inc and/or its licensors.

Product Orders

All orders placed through the website are subject to Careforde Inc’s acceptance, which is at its sole discretion. Without limitation, this means that Careforde Inc may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If payment has been received for an order that is subsequently cancelled prior to shipping or special order, Careforde Inc shall issue a credit to your account in a form similar as to which it was received.

Return Policy

We stand behind the products we provide. If you have a return, please review our policy below and under no circumstances should you ship without following the Returns Process below.

Defective product:

  • you can return it to us within 60 days of delivery. 
  • the item must be unused, unmarked, and accompanied with the original packaging. 
  • we will arrange for prepaid pick-up via UPS or FedEx.
  • the item is then inspected to determine what is defective.
  • once issue is confirmed, a replacement item will be sent at no additional cost.

Incorrect product (our error):

  • you can return it to us within 60 days of delivery. Returns received after 30 days may be subject to a 25% restocking fee.
  • the item must be unused, unmarked, and accompanied with the original packaging. 
  • we will arrange for prepaid pick-up via UPS or FedEx.
  • the item is then inspected to determine it was sent in error.
  • once issue is confirmed, a replacement item will be sent at no additional cost.

Incorrect product (customer error)

  • all Residential shipments are sold on a “Final Sale” basis only. No cancellations, returns, or credits are allowed.
  • you may return any incorrect product with Availability listed as a Stock Item within 60 days. If Availability is anything other "Stock Item" there may be restrictions (see below).
  • all returns are subject to a 25% restocking fee, 35% if received after 30 days. 
  • all items must be in the original packaging, unused, undamaged, and in saleable condition. 
  • return shipping is the customer's responsibility and will not be accepted if shipped C.O.D.
  • once the item is inspected and approved, you will receive store credit which you can use toward purchasing the correct item.

The product types below have the following return restrictions:

    • Mfr Direct: these products are subject to manufacturer restrictions and typically are not returnable. 
    • 14-21 days or 10-15 business days: these products are special ordered and not returnable
    • Expiration dated products: these products will only be accepted if the remaining shelf life is 12 months or greater and the item does not require refrigeration. All items must be in the original container and free of labels and other markings. Certain manufacturer restrictions may apply.
    • Pharmaceutical Pedigree: these products are not returnable
    • Upholstered items (i.e. Tables, Stools, Chairs): these products are not returnable.
    • Hygienic items (i.e. Bath Safety items such as Raised Toilet Seats): all returns must be unopened and in the original box.
    • Discontinued items: if the item you ordered has become discontinued at any time it is not returnable.
    • Custom products: sold on a “Final Sale” basis only. No cancellations, returns, or credits are allowed.  

 

Returns Process: there is no need to call us for authorization. Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Please let us know if you would like a credit or a replacement product.

Once you have done this, please follow the instructions below to assure prompt handling:

  • we will review your request and send you a completed Return Goods Authorization (RGA) form within three business days.
  • carefully package the item(s) and utilize an outer shipping box when appropriate to ensure the original packaging is not damaged. 
  • you must include your RGA form with your returned item.
  • your RGA form will provide you with the shipping information.
  • it is imperative that you provide us with the tracking number.
  • under no circumstances should you ship without following the instructions above.

When the item is received by the appropriate party, it will be inspected typically within two business days. You can expect an e-mail from us notifying you if the product has been accepted. Upon acceptance we will immediately credit your Careforde account or send a replacement product as you have requested. We reserve the right to reject any return that does not comply with the terms of this policy.  

Shipping Policy

Costs & Methods

We ship most orders via Fed Ex or UPS Ground, but may ship via LTL Freight Carrier based on your location, item type, and order size. In addition, we offer next day delivery for many of our products. Please contact us to inquire further regarding a next day delivery request

Parcel: free UPS or FedEx ground parcel shipping on orders over $250* within the continental United States. Orders under $250 have a flat shipping cost.

*Exceptions: the following will incur an additional freight charge which we will notify you of via email:

    • Oversized or bulk items (ship LTL)
    • Hazardous materials (can only ship LTL and also have separate hazard fee)
    • Residential deliveries when applicable
    • Overnight or Next Day delivery
    • Pharmaceutical and other items requiring overnight shipment or special packing (e.g. dry ice)
    • Shipments outside of continental U.S.
    • If you prefer to use your own FedEx or UPS account, there will be a $19.95 surcharge for orders under $250.

Freight (LTL): customer pays costs which are invoiced via email. LTL freight ships "Dock to Dock".  See additional charges below if you do not have a loading dock. Orders that may ship LTL are: 

► Oversized    ► Bulk orders    ► Items requiring pallet    ► Large orders where LTL is deemed Best Method

Additional Charges: these services if required or requested have an extra cost which we will email you. Cost varies by logistics provider.
  • Liftgate: oversized and bulk items or large, palleted orders require a loading dock. If you do not have a loading dock, a delivery vehicle with a lift gate is required to lower your order to ground level. All Residential LTL orders will ship this method.
  • Inside Delivery: oversized and bulk items or large, palleted orders will be delivered to your receiving area. If you wish for your order to be delivered elsewhere in your facility this service is required.
  • White Glove: this service will include unpackaging and removal of shipping packaging. In some cases this may also include assembly. We will notify you via email with the type of service provided by the logistics company. 

Overnight Shipping: customer pays costs which are invoiced via email. We can accommodate this request for most products:

    • Orders must be received via Phone before 12pm EST. 
    • Online orders or faxed POs require phone verification and may miss the 12pm EST deadline.
    • There is an additional $19.95 handling fee.
    • We must be able to confirm "Ship to" company and address.
    • Some products not available for overnight shipment due to restrictions or availability.
    • We can not guarantee Overnight shipment of "Mfr. Direct or Manufacturer Direct" products because they ship direct from manufacturer and not our own facility. There is the potential for an overnight shipment in this case to be delayed 1-2 days.

 

Destination

Continental U.S.: 

  • Free UPS or FedEx ground parcel shipping on orders over $250*. 
  • Orders under $250 have a flat shipping cost.

Hawaii, Puerto Rico, and US Territories:

  • A $19.95 handling fee is applied to all orders 
  • Freight costs will be invoiced and paid by the client. 
  • We will authorize your credit card for your order plus an additional flat shipping fee which is based on your order total. Once your order ships you will be notified the next business day via e-mail of the actual shipping costs and charged appropriately. Shipping rates to these destinations will be charged at our discounted UPS or FedEx rates.

Canada: 

  • Some products are not available for sale. If applicable, we will send email notification within 24 hours.
  • A $19.95 handling fee is applied to all orders.
  • Freight costs will be invoiced and paid by the client. We can use client's UPS or FedEx account for parcel shipments.
  • All applicable Duties, Taxes, and 3rd party fees are customer's responsibility.
  • We will authorize your credit card for your order plus an additional flat shipping fee which is based on your order total. Once your order ships you will be notified the next business day via e-mail of the actual shipping costs and charged appropriately. Shipping rates to these destinations will be charged at our discounted UPS or FedEx rates.

International:

  • Some products or countries may be prohibited. If applicable, we will send email notification within 24 hours.
  • Some countries may be limited solely to bulk orders. If applicable, we will send email notification within 24 hours.
  • A $19.95 handling fee is applied to all orders 
  • Freight costs will be invoiced and paid by the client. We can use client's UPS or FedEx account for parcel shipments.
  • All applicable Duties, Taxes, and 3rd party fees are customer's responsibility.
  • We will authorize your credit card for your order plus an additional flat shipping fee which is based on your order total. Once your order ships you will be notified the next business day via e-mail of the actual shipping costs and charged appropriately. Shipping rates to these destinations will be charged at our discounted UPS or FedEx rates.

 

Fulfillment and Transit Times

Fulfillment: Over 80% of the 3,000,000 products we carry are readily available in Illinois, California, Texas, Georgia, or the manufacturer's distribution centers. Other items will have an estimated 14-21 day (10-15 business day) fulfillment period on special and custom orders. However, we are happy to stock non-custom items for you in the future to ensure quick fulfillment.  

If a product is on backorder, you will be notified within 24 hours with an expected fulfillment time. You will have the option of awaiting fulfillment, canceling, or exchanging for a suggested alternative product option.

Tracking: once your order is shipped we will send you a notification e-mail with tracking. You can also obtain your tracking number by logging into your account and reviewing order details.

Shipping Times: we have provided three transit maps below which provide an outline as to normal Ground shipping times for parcel shipments in the U.S.  Please note that UPS and FedEx do not count the shipment date as a day.  

Copyright Agent

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S.copyright law. If you believe that your work has been copied and posted on the Website in a way that constitutes copyright infringement, please provide our copyright agent with the following information: (1) an electronic or physical signature of the copyright owner or of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of where the material that you claim is infringing is located on the Website; (4) your address, telephone number, and e-mail address; (5) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon Careforde Inc’s actual knowledge of facts or circumstances from which infringing material or acts are evident. Careforde Inc’s copyright agent for notice of claims of copyright infringement can be reached as follows: Name: Careforde Inc Legal Department(Copyright) Address: 233 S. Wacker Drive, Suite 8400 Chicago, IL 60606 Telephone and Fax: 800.830.4050. We suggest that you consult your legal advisor before filing a notice with Careforde Inc’s copyright agent. You should note that there can be penalties for false claims under the DMCA. Careforde Inc may, in appropriate circumstances and in its sole discretion, terminate the accounts of users who may be repeat infringers or otherwise prohibit such users from accessing the website.

Third-Party Links

In an attempt to provide increased value to our website visitors, Careforde Inc may link to websites operated by third parties. However, even if the third party is affiliated with Careforde Inc, Careforde Inc has no control over these linked websites. All linked websites have separate terms and conditions and privacy and data collection practices, independent of Careforde Inc. These linked websites are only for your convenience and therefore you access them at your own risk. Careforde Inc seeks to protect the integrity of the website and the links placed upon it and therefore requests any feedback about the website and for websites it links to as well. Please review the privacy policy of any third-party website that you have linked to from the Website before you use such third-party website.

Indemnification

You agree to indemnify, defend, and hold harmless Careforde Inc, its officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, expenses, damages and costs, including, without limitation, reasonable attorneys' fees, arising from or relating in any way to your use of this website.

Privacy

Careforde Inc is committed to the safety of your privacy. The terms regulating the handling of personally identifiable information and other information by you in connection with the website is described in our Privacy Policy.

Warranty Disclaimer

THIS WEBSITE AND THE MATERIALS AND PRODUCTS ON THIS WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CAREFORDE INC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. CAREFORDE INC DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CAREFORDE INC DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. SOME STATES DO NOT PERMIT LIMITATIONS OR EXCLUSIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. CAREFORDE INC DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY USERS OR OTHER THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE WEBSITE. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST CAREFORDE INC FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

Limitation of Liability

CAREFORDE INC SHALL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS WEBSITE OR THE PERFORMANCE OF THE PRODUCTS PURCHASED THROUGH THE WEBSITE OR THE CONDUCT OF OTHER USERS OF THIS WEBSITE, EVEN IF CAREFORDE INC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF NOT WITHSTANDING THE OTHER PROVISIONS OF THESE TERMS OF USE, CAREFORDE INC IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH YOUR USE OF THIS WEBSITE OR ANY CONTENT, CAREFORDE INC'S LIABILITY SHALL IN NO EVENT EXCEED US$100.00. APPLICABLE LAW MAY NOT ALLOW THE LIMITATIONOR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Last Revised: October 1, 2016